Used for accessibility features within the app Used for chat services within remote help Might not be available in preview in all markets or for all localizations. Required for logging in to the application (AAD). Required for the Skype framework used by remote help

Primary endpoint used for the remote help application NOTE! The connection used is the Remote Desktop Protocol (RDP). The Remote Help service in place is Remote Assistance Service at. As expected, Remote help communicates over port 443 (HTTPS). Let’s see what are Proxy, Firewall, and Network Requirement for Intune Remote Help Setup. Overview of Remote Help Solution Pic Credit to Microsoft Proxy Firewall Network Requirement for Intune Remote Help Setup

This feature will be Generally Available by early next year (2022). It seems the MEM community got surprised with the other license requirement for the new Intune Remote Assistance solution integrated with the admin center. Microsoft already announced that this comes with an additional premium price over existing EMS or M365 E3/E5 licenses. How to Install Intune Remote Help Application Using Intune HTMD Blog () I did review the Teamviewer remote assistance solution (more details at the bottom of this post) integrated into Intune MEM admin center portal. The current remote assistance solution from Teamviewer needs additional integration and connectivity to Teamviewer servers. The Teamviewer solution comes with additional license charges.

Microsoft already has a third-party integrated solution ( Teamviewer) for remote assistance or remote control from the MEM admin center portal. Microsoft announced a New Intune Remote Help Solution available with Intune MEM admin center from Microsoft.

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